Frequently Asked Questions


Who can use the services that will be available?

All services will be available to First Nations, Inuit, and Métis Peoples, without distinction of status, non-status, or residence.

Primary Health Care
The Primary Care Team will serve the Nipissing – Temiskaming Sub-Region of the NE LHIN. Once fully operational, the team will be able to serve up to 5,500 individuals from birth to seniors. If you currently don’t have a primary care provider or are currently attached to a primary care provider but seeking to transition to culturally competent and safe care or seeking traditional health supports, the team will be available to you.

Early Childhood Development and Learning Services
The Child Care and EarlyON Centre will be available to individuals who live or work in Nipissing District.

How will we know when services are available?

Primary Health Care
Once the core staff are hired and are up and running in the interim location, there will be a public launch and announcement informing people how to access the services that will be available during 2020 before the permanent site is operational.

Early Childhood Development and Learning Services
Early Childhood Development and Learning Services will be available at the permanent site once it is available for occupancy late            Fall/Winter 2019.

WHAT services are being planned?

Primary Health Care
The new programs and services are expected to focus on improving access to traditional and culturally safe care, enhance access to mental health and addiction programming, and expand maternal and child services, chronic disease management (e.g., diabetes, heart disease, arthritis), and local access to a range of primary care services such as adult wellness check-ups, cancer screening, primary end-of-life, and care coordination and navigation.

Early Childhood Development and Learning Services
There will be 87 Child Care spaces (15 toddlers, 32 preschoolers, and 30 school-age children), plus 10 infant spaces. 

The EarlyON Centre will provide core services mandated by the Ministry of Education

   • Engaging parents and caregivers (e.g., Child development, parenting, nutrition, play and inquiry-based learning, pre-and-postnatal support
     programs, outreach activities.)
   • Supporting early learning and development (e.g., Drop-in programs, building responsive adult/child relationships, encourage exploration, play,         and inquiry.)   
   • Making connections to other family services (e.g., Responding to parent and caregiver concerns about child development, supporting parents         and caregivers to seek additional supports, relationships with specialized community services, etc.)

How will the new services affect services and strategies already available e.g. Health and Child care services provided by the First Nations Health Centres and the NBIFC; Aboriginal Cancer Strategy; First Nations Mental Wellness Framework etc.

The intent is to improve service coordination and collaboration across municipal, Indigenous, provincial, and/or federally funded health and early child development or learning services for the Indigenous population. The new services are meant to complement not duplicate existing services and to fill existing gaps in the service continuum for the Indigenous population.

How will Indigenous approaches be incorporated into the programs and services?

Primary Health Care
All programming will incorporate traditional approaches to healing and wellness, combining a focus on hope, meaning, purpose, and belonging or include the traditional healer role in some manner.

Everyone hired will need to understand and fully support Indigenous approaches to health service provision. To ensure a strong focus on this, the recruitment of the Traditional Services Coordinator is a top priority. That person will have input in the hiring of all other team members. All staff will be required to complete cultural competency training and demonstrate the applicability of a culturally safe practice will be assessed at performance reviews. The goal is to hire some staff who are fluent in an Indigenous language.

Early Childhood Development and Learning Services
Child care and Early ON will reflect Indigenous approaches to child care by offering safe and friendly programs that will incorporate Language, Traditional teachings, and Elder visits. It will support them emotionally, spiritually, physically, and intellectually while promoting positive self-identity.

The permanent site has a generous outdoor space available. It allows for all programs for activities such as gardening, medicines, and storytelling can be used.

How will the Primary Care Team ensure the Quality of Traditional Services?

Traditional healing practices and processes will be encouraged and fostered within all health programs and services offered through the North Bay Indigenous Hub. The diversity of traditional practices will be respected and the Traditional Services Coordinator will support the traditional healers to carry out their services in accordance with local Indigenous cultural practices. A respectful place for traditional services to operate has been included in the planning for the renovations to the former Dr. MacDougall Public School.

All services will be documented in the appropriate medical records as per the Primary Care Team’s policies and procedures. The Coordinator will also develop Policies and Protocols (e.g., for the preparation, storage, and handling of traditional medicines, the role of the Traditional Healer and Traditional Helper, and a Code of Conduct for Traditional Healers) to guide service provision, and serve as a resource person for the community, board, staff, and volunteers. Client satisfaction with traditional services will be regularly evaluated as part of the quality monitoring processes that will be put in place by the Primary Care Team.

What is a Nurse Practitioner?

A Nurse Practitioner (NP) is a registered nurse with advanced university education who provides personalized, quality health care to patients. Ontario nurse practitioners provide a full range of health care services to individuals, families and communities in various settings. This includes hospitals and community-based clinics in cities and smaller towns in Ontario. We work in partnership with physicians, nurses and other health care professionals such as social workers, midwives, mental health professionals and pharmacists to keep you, your family and your community well.

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